We're Here to Help
Get support 24/7 from our expert team. Whether you need help with your account or have questions about our services, we're ready to assist.
Help Center
Find answers to common questions
Credit Cards
Banking
Mobile App
Send Us a Message
Can't find what you're looking for? Send us a message and we'll get back to you within 2 hours.
Emergency Contact
If you need to report a lost or stolen card, or suspect fraudulent activity on your account:
Report Lost/Stolen Card
Email immediately: info@mintro.live
Or use the "Lock Card" feature in our mobile app
Fraud Protection
We monitor your account 24/7 for suspicious activity
You're protected with $0 liability for unauthorized transactions
Office Locations
Headquarters
Pune, Maharashtra
India
Email: info@mintro.live
Frequently Asked Questions
What are your customer service hours?
Our customer service team is available 24/7, 365 days a year. You can reach us by chat or email anytime.
How quickly will I get a response to my email?
We typically respond to emails within 2 hours during business hours and within 4 hours on weekends and holidays.
Can I visit a physical branch?
Mintro is a digital-first bank. All services are available online and through our mobile app. Contact us at info@mintro.live for assistance.
How do I dispute a transaction?
You can dispute transactions through our mobile app, online banking, or by calling customer service. We'll investigate and respond within 10 business days.
Is there a fee for customer support?
No, all customer support services are completely free. We never charge for chat support or email assistance.